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Designing a Self Storage Facility – How to Select your Design Team

forge building company your design team

Designing and developing a profitable self storage facility requires much more than picking the perfect location and unit mix. The vendors you select and the team you work with can impact decision making and impact the bottom line.

In the early years of self-storage, many facilities simply consisted of single-story, garage-style structures built from a flat slab with concrete block walls and simple wood-truss roofs. Today, with a scarcity of available land, many self-storage owners and investors are building multi-story units that are climate controlled and energy efficient. Materials being used are very different as are the requirements for new construction and building codes, especially those mandated by new standards of energy efficiency.

However, before you build or start down the design planning road, it is imperative that you engage a company to do a market feasibility study. This is a critical first step since most investors and developers want to know if the property will be profitable before going into the design phase.

Once your market feasibility study is complete, the Forge team will provide a complimentary site layout in this preliminary phase of the project. This site layout can then be turned into AutoCAD drawings so the architectural team can make any necessary updates and incorporate these into the architectural set of drawings (see below).

The Design Team

So, who are the key players you will need in your design team? Below we outline the major vendors and how they will contribute to the development of the most aesthetically pleasing, profitable, and cost-effective self-storage facility.

  • The first key player on the design team is the architect. They will take a concept and move it into detailed and actionable plans. The architectural drawings provide information to other trades on exactly how the building should be built. The architect may also create elevations, and/or renderings that may be required for the initial design approval by the municipality.Beyond creating the architectural drawings, the architect can take the lead when working through the entitlement process. They will work directly with the municipality to get the approval needed to move forward with the project, as well as, knowing exactly what will be required and be permitted for the project. Although not all jurisdictions require an architectural set of plans, there are some drawings that may be required, such as life safety plans for climate-controlled buildings. The architect is also the individual that would provide any energy analysis that may be required.
  • The next key team member is the structural engineer. They are imperative to ensure that the building and the foundation are structurally designed and will meet all code requirements that jurisdictions have adopted.Additionally, a structural engineer will also work on all components of the building individually to determine all the possible forces that could be acting upon your structure – vertical loads; lateral loads; stresses; seismic; snow load; wind load. Knowing this will ensure that all materials used and the way they are constructed together are going to be strong enough to withstand all forces (external and internal) applied to the building, as well as their ability to withstand their own weight.
  • Finally, the civil engineer is the team member that works with the Earth itself. They can provide soil reports and topo maps that allows for good analysis of the property’s “current state.” They will design water drainage systems, determine where retainage ponds need to be put, and work the utility locations that may be needed. The civil engineer will also identify if imports/exports of soil will be required for the grades to be acceptable for the development.

Choosing the Players

Now that you know who the players are, the next question is how do you choose the right companies to provide these services? Just like with many service-oriented businesses you’ll want to choose a business that has a solid reputation, comes from a referral, or meets your expectations with initial interactions. Beyond the basics of choosing a “good” company to work with there are some key attributes specifically for the architect, structural engineer, and civil engineer that you want to take into consideration.

First, it is absolutely critical to select an architect and structural engineer that have experience specifically with self storage. There are aspects to self storage that are very different from building a multi-family or commercial development. The architect and structural engineer don’t have to be local to the area that you are building in, however, they need to be able to effectively obtain information required in order to communicate with you about your project. It's a little bit of a different situation with the civil engineer.

forge steel building contractor rendering

It's a good idea to select a civil engineer that is familiar with the region in which the project is being built. The reason for this is you want the civil engineer to have experience and knowledge specifically with the conditions of the soil within a particular area. Different parts of the county have different types of earth that needs specific considerations. For example, building in the wetlands of Florida is going to vary greatly from building in the dry dessert of Arizona.

Another thing to keep in mind is that these companies should be working collaboratively together. If buildings need to move because of where the retention pond is, then the architect will need to make changes to the layout. If this causes a building size to change, then the structural engineer is going to have to adjust their drawings. So, with these things in mind, make sure that every player has the bandwidth to take on another project. To keep progress moving along, you don’t want anyone held up because one of the team members doesn’t have time.

As you are making selections on your design team, it is a good idea to make your selection on a steel building contractor. Many of these contractors, like Forge Building Company, offer structural engineering as part of their services. The benefit of bringing a steel contractor into the design phase is that it allows them to provide insight on best practices that they have seen over the years, as well as allow them to show where there may be areas to value engineer the project, ultimately saving you money.

Keys in Selecting a Commercial Steel Building Contractor

When selecting a steel frame building contractor, it is key to work with one that has created custom steel buildings of every shape and size. Here are some questions to ask when making your decision on who to work with:

  • How long has your company been building self-storage facilities?
  • Have you completed any self-storage projects in my area? Can I go see them?
  • Can you provide a list of references for your self-storage projects?
  • Do you offer site design and engineering services?
  • How large is your project management team?
  • Is your labor subcontracted out to others? If so, who are your subcontractors?

The right steel building contractor should also be able to provide:

  • Site Plan Assistance
  • In-House Design & Custom Engineering
  • Complete site development plans
  • Structural engineered drawings for permitting and inspections
  • Review unit layout and efficiency of the use of space
  • Installation

For more considerations, also see our blog “Commercial Steel Building Developers.”

forge steel building contractor framing

 

The Forge Difference

For the last 15 years, Forge Building Company has partnered with investors and developers on over 500 self storage projects. With our experience in this space, Forge can provide all the necessary vendors and information needed for your project to be a success – from start to finish.

Here is how we can help. Forge offers:

  • Site Layout Design
  • Design-Build Services
  • Custom Structural Engineering
  • Steel Building Contractor Services
  • Construction Management

Whether you are considering your first or your fiftieth self storage project, we are ready to partner with you. Forge knows self storage and has built over 60 million square feet of it.

To hear more about what our customers are saying about working with Forge as a one-stop shop, see https://www.youtube.com/watch?v=P7WFCRms2kI.

Let’s begin the discussion on your next project. Click here to connect!

 


Contributing Editor: Melissa Anderson, Forge Building Company

forge why self storage in recession

In an economy that appears to be heading into a recession and investors preparing for another jumbo-sized rate hike next month, why should one consider investing in self storage today – especially given that the S&P 500 fell 2.9%, the Dow Jones Industrial Average fell 2.2%, or 669 points, and the Nasdaq slipped 3.7%?1 While not necessarily the sexiest asset class in commercial real estate, self storage is still seeing a continuum of strong growth and still appears to be the most recession-resistant sector in commercial real estate.

The good news for self storage owners is that history has proven the recession resilience of the self storage industry. During the Great Recession of 2008, all commercial real estate segments experienced a net annual loss from 25 to 67% with the exception of self storage, which posted a gain of 5%. In addition, this sector had the least number of foreclosures.2

Even with all of the recent price increases in construction materials, energy, and wages, self storage is staying ahead of inflation with rent increases. The higher rental rates paid by tenants are offsetting the rise in new-construction and operational costs while allowing self storage owners to reap financial gains during these current economic times.

Why does self storage continue to perform well?

self storage continues to perform wellAmericans, in general, tend to accumulate and hold on to a lot of stuff. With the craziness of the real estate market, many millennials are being priced out of owning a home. In addition, many baby boomers are downsizing, opting to rent and live in apartments and smaller rental homes, which have much less storage space than the homes they are moving from. Thus, the biggest demand for self storage is created by people moving from one place to another.

With recession also comes job loss which may also force a homeowner to sell their home, or they may lose their home through a foreclosure. Changing jobs, relocation, divorce, death, college students moving back home for the summer, and many other events also create a demand for self storage.

Another reason that self storage continues to perform well is that self storage has one of the lowest break-even occupancies in the commercial real estate market, often as low as 60%. Self storage owners can also quickly and legally evict non-paying tenants. The contents of a storage unit can also be auctioned off to cover any unpaid rent.

What are the risks?

Like any investment, there are always risks. Because self storage is a great investment, there is now an increasing number of properties being built and more competitors coming into the market.

Like other industries, inflation and the current economy has hit the self storage industry in two areas – operations and new construction.

Operation and life cycle costs such as marketing, utilities, property taxes, insurance, and routine repair and maintenance are definitely on the rise. And with the current economic environment, qualified labor is also becoming harder and harder to come by.

The cost of doing business coupled with rising interest rates could slow the pace of construction even more as financing for projects becomes more expensive. However, while some developers are pulling back from new construction projects as a result of the skyrocketing materials and labor costs, others have recently discovered self storage as being resilient during hard economic times and are now dynamically reallocating money into this industry, pursuing acquisitions and new development deals.3

self storage recession resistant investment

While the self storage industry has its risks, many investors and developers are still seeing it as being very attractive as a recession-resistant investment in a time of uncertainty. And according to Mordor Intelligence Research, the self-storage market is expected to grow to $115.62 billion by 2025. This puts the compound annual growth rate (CAGR) at 134.79% over the forecast period of 2020-2025.4

 


Works Cited

1. Ebrahim, Y. (2022, October 7). Investing.com. Retrieved from Investing.com: https://www.investing.com/news/stock-market-news/sp-500-slips-as-strong-jobs-report-puts-hawkish-fed-bets-back-in-focus-2907596

2. Mainstay Global. (n.d.). Retrieved from Mainstayglobal.com: http://www.mainstayglobal.com/is-self-storage-recession-proof

3. Fitzgerald, J. (2021, December 14). Storable. Retrieved from Storable.com: https://www.storable.com/storage-beat/self-storage-inflation/

4. Meyers, S. (2020, December 1). Forbes.com. Retrieved from Forbes.com: https://www.forbes.com/sites/forbesrealestatecouncil/2020/12/01/a-look-at-self-storage-growth-trends-now-and-post-pandemic/?sh=1e5675912165

first phase of the new stor it facility boise idaho

 

New Stor-It Facility Construction to Include Over 240,000 Square Feet in its 1st Phase

Boise, Idaho. – October 18, 2022 – Forge Building Company, a leading national building company focusing on self-storage and innovative building solutions, announced today the groundbreaking of the first phase of its new Stor-It facility construction project on Federal Way in Boise.

The first phase of this project includes 240,000 square feet of facility. The facility is located at 6099 S. Federal Way in Boise and will serve the growing population and business community. The new facility is on track to open in November 2024.

“Our relationship with Stor-It started in 2001,” said Hamish Bell, CEO of Forge. “Since that first project, we have been involved in helping Stor-It develop, do maintenance and repairs, remodel, or build facilities from the ground up for its 20 facilities. They now manage over three million square feet of self-storage space! This treasured relationship was the catalyst that led to the founding of Forge Building Company in 2007.”

 

forge and stor it ground breaking self storage

New Stor-It facility construction groundbreaking ceremony

Idaho Strong

Stor-It has been around for 50 years and is the largest storage provider in Idaho. What started as just one storage location over three decades ago has since expanded to more than 20 facilities. From Boise to McCall, Stor-It facilities have over three million square feet of total square footage!

“The values that Stor-It holds strong are completely in alignment with those of Forge Building Company,” said C.W. of Stor-It. “Both companies treat their customers and employees like family. We would never build, renovate, or consider a property without Forge. Because of our relationship of over 20 years, we know that if Forge is involved, it will get built to the highest standards.”

Stor-It’s History

The company started with a professor teaching business classes in real estate and financing at Boise State University. He loved teaching his classes using real examples and encouraged his students to apply them to what he was teaching them.

One day, some students came to him and said they had found a piece of property to invest in. The professor was excited and asked the students, “How will you purchase it? What are you going to build on it to make money? What is your plan to sustain the business?”

The students wanted to invest in a property on Mitchell Street in Boise, Idaho and put storage units on it as an investment. This was laughable at the time but did spark the professor's interest. The professor believed in his students, and they all took the risk.

Stor-It Self Storage was started in 1972 by this professor and four of his students. After the students graduated and moved on, they were eventually bought out by the professor. He continued to grow the business with his family every step of the way. He even has his grandchildren working by his side in the family business!

About Stor-It

Founded in 1972, we opened our doors at the first Stor-It location on Mitchell Street in Boise, ID, making it the first operational self storage provider in Idaho. What started as just 600 storage units grew over 50 years to what we call a “well-oiled Green Machine.” We are unique in that we Forge build our sites very large, maximizing the square footage. One site can range from 80,000 square feet to the current largest of 455,000 square feet. Each site is designed perfectly to fit its our customer’s storage needs.

We truly know storage inside and out. Many of our family members were born and raised at the Stor-It locations. They say their backyard was an asphalt jungle of doors. With a core of strong family values today, our company is still a family-run business. For over 50 years, three generations of relatives have worked together to provide the best storage solutions in Idaho.

For more information, please visit https://www.stor-it.com/.

forge building company and stor it treasured relationship

 

About Forge Building Company

Founded in 2007 and headquartered in Boise, Idaho, Forge Building Company was created after its founders, Hamish and Hayden, spent decades working in the steel-structure industry. Using their expertise in storage and focusing on the three pillars of buildings, designing, and erecting, led the company to a more diverse portfolio and stronger strategic partnerships across the U.S.

Today, the company offers steel buildings for self-storage, RV & boat storage, car washes, airplane hangars, large warehouses, fish hatcheries, and craft breweries/restaurants. Other offerings include pre-engineered metal buildings for industrial and commercial applications.

With a strong portfolio of partners and clients, the Forge team has completed over 500+ jobs, built over 50 million square feet and remains privately owned. This solid team with complimentary skills was founded on a rugby field in New Zealand over two decades ago and is now working to be the best in the industry.

storage facility unit mix f

The Self Storage market is exploding and you’re anxious to jump in. You’ve found the ideal location and purchased the land, so now what?

Before you can pull permits or start the design process, it is key to completely understand your target market – who your customer is based on the highest demand units in your geographical areas down to the lowest usage units.

In our August 31 blog titled “Market Analysis and Feasibility Studies – Are They Worth the Investment?” we discuss the best ways to determine your given market, rental rates, demographics, and tenants. Additionally, a full Self Storage Feasibility Study also looks in depth at financial projections, marketing plans, unit mix, and many other factors. This blog is worth the read as the first step towards fully understanding the importance of understanding who your target market is so that you can then determine the right unit mix for your facility. Whether you hire an outside resource to do a professional feasibility study or complete it on your own, at the end of the day, the call on determining the best unit mix is entirely up to the owner.

What's needed in determining the best unit mix for your location? This decision is one of the most important aspects when it comes to developing a self storage facility. Determining the right layout with the right mix of units can increase your facility’s profits.

So what is the best way to determine this mix?

Once you have the demographic and competitive data, you can more easily calculate the current and future market demand by developing a matrix based on types of units (or X) expected rental rates rolling up to a monthly and yearly proforma to determine projected income for your facility. To do this:

1. Take the population number for your demographic or trade area
2. Multiply it by the forecasted demand number

This equals the gross demand in square feet for your demographic or trade area.

1. Subtract the result from the sum of the total existing amount of square feet of self storage and square feet in development in your demographic area.

This gives you the net demand in square feet in your area.1

storage facility and neighboring homes

Other design tips we can offer include:

1. Fully Evaluate your Demographics

Your ideal layout and unit mix should cover the needs of potential tenants in your area. If, for example, your area has a higher percentage of homeowners, then you may need to include larger units versus smaller units for renters. If the area your facility is located in has a high percentage of boat and/or RV owners, then you may want to include canopies or storage for those types of vehicles as well.

row of storage units in snow2. Consider the Climate

In last week’s blog titled, “Doors, Roofing, and Best Climate Control for Your Geographic Location,” we discuss the importance of climate-controlled storage units if your facility is located in a part of the country that reaches temperatures above 90 degrees or in areas that fall below 32 degrees. Places with both extremes will definitely need humidity protection. Fluctuating temperatures can create condensation inside electronics, causing irreparable damage.

Likewise, anything that has liquid in it already can crack due to expansion from freezing. This is especially true of battery cells, including those for cars, mowers, and other small engines, which can crack when frozen. If your facility is located in an area that experiences extreme temperatures or high levels of humidity, your customers may be looking for climate-controlled storage units. Even in areas with moderate climates, humidity-controlled units are often popular with storage unit tenants, as they protect their belongings from the damaging effects of the environment.

3. Consider Residential versus Commercial Units

This ratio will also affect your unit mix. Again, your Market Analysis and Feasibility Study will help you best determine this.

4. Use Your Square Footage Efficiently

When planning your facility, you will definitely want to maximize your facility’s rental areas and minimize common areas. However, it is also best to keep your customer in mind when planning. While narrow hallways can give you more space, they may make it extremely difficult for your tenants to move their belongings.

5. Make Your Layout Convenient

Your facility layout should be designed with customer convenience in mind. This will keep them renting their storage units longer and increase the profitability of the facility. One example is to minimize the number of turns required from an elevator to the storage units. An ideal layout requires only two turns.2

6. Consider Phasing

One other tactic that self storage facility owners should consider is to build their projects in phases to help determine their optimum unit mix. This gives facility owners an opportunity to adjust the unit mix as they expand. Phasing will allow the owner to make more calculated decisions and create a larger asset value over time. It will also allow for any changes in the market with the changing economic environment currently occurring in the U.S.

When you are developing a self storage business plan the two biggest factors will be built on the unit mix and lease-up timeline. For the highest possibility of your facility’s success, it is important to constantly be doing the research and continue working on your proforma at 120, 90, 30 days out – all the way up until building is complete. Again, if you decide to use a phased in approach, you will also be able to adjust the business as market conditions change.


Works Cited
1. Self-Storage Ninjas. (n.d.). Retrieved from selfstorageninjas.com: https://www.selfstorageninjas.com/self-storage-feasibility-blog/2019/2/5/demystifying-the-unit-mix
2. Scheib, K. (2022, March 1). Investment Real Estate, LLC. Retrieved from irellc.com: https://irellc.com/resource/choosing-best-storage-unit-mix/

Sustainability in Self Storage Facility Renovation

With so many self storage facilities popping up across the U.S., the thought of doing any sort of facility renovation causes many self storage owners and investors more anxiety versus excitement. Facility improvements offer many business advantages such as higher rental rates, increased property value, and happier customers that will stick with the facility once improvements have been implemented.

While the Self Storage industry is booming, there are a lot of properties out there that have aged with little or no maintenance, upgrades, or renovations to keep them operating at peak performance. This may include broken unit doors, leaky roofs and poor lighting or other safety hazards. When customers don’t feel that the items they are storing are being responsibly protected, they are more likely to seek out a facility that is newer, cleaner, safer, more sustainable or renovated.

All self storage facilities should have:

Forge Building Company can help you assess and improve your self storage facility to meet the needs of your customers while increasing rental income and property value. When determining what to renovate, Forge can evaluate your site, looking at the aesthetics and functionality to determine what areas should be upgraded or replaced – doors, hallways, roof, lighting, vehicle storage areas, and other equipment.

Doors

Sustainability in Storage Unit DoorsMany Forge customers are upgrading unit doors because their appearance and functionality impact site safety and security. Remember, curb appeal is the first thing a customer will notice. Also, replacing older doors can potentially lower your insurance liability and costs.

Replacement doors should be customizable, easy to operate and maintenance-free. This will result in minimal upkeep. Forge recommends dead-axle roll-up doors with factory-lubricated and enclosed springs that’ll be protected from harmful elements while ensuring smooth operation for many years. Samples can be seen here: storage building hallways and doors.

Sustainable Upgrades

In a recent blog post titled Sustainability In The Self Storage Industry, Forge suggested several sustainability options, including:

  • Installing solar panels or efficient roofing. Roof coatings with a high percentage of infrared reflectants help maintain a more stable building temperature.
  • Retrofitting with energy-efficient lights to reduce electric usage. Another option is to consider fitting larger lights with a motion sensor, so they either dim or turn off completely when there’s no activity. While installing LED lights or sensor switches might seem tedious on the surface, they will add security and be much cheaper to run and maintain in the long run.
  • Paying attention to your landscape plan; creating a natural, more sustainable design that is more water efficient and applies integrated pest management.

Vehicle Storage

Adding vehicle storage designed to house a car or other type of vehicle is another great upgrade. Think of it like a garage or parking space that you rent within a self-storage facility, with similar benefits depending on the storage company and unit that you choose, such as on-site security, gated access, and climate control.

There are four primary types of vehicle storage:

  • Uncovered parking spaces
  • Covered parking spaces
  • Shared indoor units
  • Personal enclosed units

In a recent blog post titled Guidelines for Vehicle Storage, we discuss the various options for vehicle storage. One of the best ways to enhance your customer experience and grow your business is to offer RV and boat storage. Your customers will be motivated when they learn that they can store their RV or boat at the same storage facility as their other items.

Forge Building Company is a premier commercial storage builder that constructs not just self storage facilities, but also commercial RV and boat storage canopies. Because we partner closely with many self-storage business owners, we know what storage facilities require when it comes to their buildings and canopies. For samples of our vehicle storage projects, see Canopies RV Boat Commercial.

Best Sustainability in Self Storage Facility Renovation

Final Thoughts

Many renovation projects can be completed without interrupting the rhythm of your business. The team at Forge can suggest a rollout plan to ensure your business continues to run smoothly during any renovations.

While the thought of renovation often brings concerns and questions over the financial burden, it is key to consider all of the benefits of the renovation. An improved facility will allow you to market all of the safety and sustainable new features to current and potential customers which will then allow you to charge higher rents, increasing your property value! It’s a win-win for both you, the property owner and your customers!

In addition, once the renovations are completed, there could be cost savings in utilities and insurance.

Cost seg (CSA, n.d.) is a tax-planning tool that allows you to write off discarded old materials as part of your federal tax filings.

Renovations aren’t just for older self storage facilities. They can benefit any site. If your occupancy rate is above 85%, consider upgrades. Making appropriate repairs and upgrades will provide your customers with a safe, secure and clean environment for their precious belongings enabling an easier justification for higher rental rates while increasing your property value.

Works Cited

Barnard, J. (2018, September 14). Retrieved from Inside Self-Storage: https://www.insideselfstorage.com/eco-friendly-storage/differentiation-through-sustainability-green-ideas-self-storage
CSA. (n.d.). Retrieved from CSA: https://www.costseganalysis.com/
U.S. Department of Labor. (n.d.). Retrieved from U.S. Department of Labor: https://www.dol.gov/general/topic/disability/ada

There have been many discussions, especially over the last couple of years during the pandemic, about technology and especially contactless technology. However, understanding what all of this means for self storage technology for your business can be daunting.

Implementing the right tools is the best way to grow your business and meet the expectations of your customers. In fact, one could argue that digital strategy has quickly become one the most significant market differentiators. Following are some options that’ll help you get on the right path.

An Upgraded, Optimized Website

Self Storage Optimized WebsiteAny discussion about digital technology needs to start with your website. A well-designed and managed website is the cornerstone of all your marketing efforts. A responsive and fast site is indispensable because, at some point, almost every customer will interact with it.

How your website looks and functions reflects your self-storage business. To the customer or potential customer, it conveys something about quality. You should hold your website to a high standard of usability and visual appeal, just as you hold your physical property to a high standard of cleanliness and safety. Your website must load quickly and be responsive, meaning it’s just as appealing and usable when viewed on a mobile device as on a desktop computer.

A great bonus to having an attractive, functional website is you can showcase customer reviews, so prospects don’t have to track down your page on Google Maps or Yelp. Today’s consumers give reviews a lot of weight. Data suggests that 88 percent trust online reviews as much as personal recommendations from friends and family.

Another reason to keep your website fresh and optimized is to help Google understand who you are and what you offer. Adding relevant content highlighting your features, benefits and service offerings will improve your search ranking. Think of your website as providing your online curb appeal. The better it is, the more rentals you’ll get.

Lead Capture

When you’ve done all the hard work to lure self-storage prospects to your website, the last thing you want to do is lose them. Good lead-capture tools like pop-ups and discount sign-ups can act like an online manager to help generate leads and close sales. (Anthony 2021)

Think about it: If an interested customer walked into your office but weren’t ready to rent, you’d most likely ask for his name and email. You’d probably give him a brochure. Perhaps you’d even offer a discount if he were on the fence. The bottom line is that when a potential renter is in front of you, you’ll do everything to turn him into a paying customer. At the very least, you want to capture his contact information so you can follow up.

Savvy operators are adding smart pop-ups and sign-up forms to their websites so that when someone “stops by,” they can capture their information. They value every lead and contact because they know keeping potential customers in the queue helps maintain occupancy.

Online Rentals

Next, customers need an easy way to rent self-storage units online. Contactless technology can elevate the buyer journey for your self-storage customers while giving employees more time to focus on other tasks. (Kerr, 2022)

The experience needs to be as seamless and frictionless as possible. If a prospect is ready to buy, having the ability to quickly get into unit is a huge persuader.

Many self-storage software programs now allow for online rentals. If you want to offer them as part of your business, you can build an application programming interface directly into your website or link out to an independent rental portal. Both solutions will allow customers to view inventory in real time and rent without the help of a human. Users can choose a unit, complete and sign the rental agreement, pay, and move in.

For facility operators, the benefits of online rentals are significant. First, they allow you to rent units 24/7. They also mean:

  • Less office foot traffic
  • Faster tenant conversions
  • An expanded geographical reach
  • More freedom/time for staff
  • Less paper (eco-friendly)
  • Less exposure to potential illness

From the customer perspective, they allow for faster, easier rentals at any time of day with less health risk. They also provide price transparency.

Self Storage Technology for Payments

Contactless technology allows self-storage customers to pay without touching any physical devices. Of course, there are online and recurring payments, which have been available for many years, but there are also EMV (Europay, Mastercard, Visa) payments, in which a chip embedded within the payment card allows for secure, contact-free transactions. In addition, there are mobile payment methods tied to digital wallets.

Each of these contactless methods use near-field communication, which allows the exchange of information between two electronic devices. As part of the process, payment methods are authenticated, which protects against fraudulent transactions.

Contactless payments are safer from a health and security perspective. They’re also fast and easy, reducing liability, physical interaction, paperwork and wait times while increasing convenience and customer satisfaction. Finally, they show the world that the self-storage industry is learning and improving.

Customer Service

Self Storage Customer ServiceOnce a customer rents a unit using your website and online rental tools, there are still a few steps to take to get him/her moved in. The following tools will aid in that process and relieve your team of extra work, making life easier for the tenant.

Text messaging. Customers rarely ignore a text. Using a text message service to request reviews or send bill reminders is a great tool to use. You’ll need tenants’ permission to use it, but as long as you text wisely, you can expect to see good response rates.

Autopay. Autopay is a must-have. Whatever property-management software you use most likely includes an autopay feature that can automatically charge customers monthly. Offering this option and encouraging tenants to opt in is an easy way to avoid delinquencies and the hassle of tracking down late payments.

Account management. Another convenient way to save time and eliminate operational headaches is to give customers the opportunity to access and adjust their accounts through a digital dashboard. This means allowing your tenants to log in to change their billing, payment method, and other contact information.

Finding the Right Balance and Making the Transition

Finding the right balance of technology is key for your self-storage business. It's imperative to decide what’s best for your location and customers. Some tenants may be comfortable with a fully automated experience, while others may want to interact in person.

Contactless technology has had an amazing impact on self-storage revenue. The rental process is now streamlined and available at any time of day or night, leading to much higher customer-conversion rates. But if you aren’t ready to embrace an automated business model, go for something in between.

Covid may have pushed many facility operators to adopt new practices, but the benefits go far beyond physical health. Self Storage technology is helping the industry shape a new path of convenience and effectiveness for customers.

Using the right tools within the scope of your business will make it easy for prospects to find you, rent a unit and enjoy a satisfying storage experience.

Cold Weather Safety Tips

At Forge, we understand that construction doesn’t come to a halt when winter weather hits, so it’s important to know the steps to take to keep workers warm and safe. According to the most recent data published by the Bureau of Labor Services, in recent years upward of 20,460 workplace injuries were caused by snow, sleet, or ice. So, before the next major winter storm starts to impact your area with snow and ice accumulation, be prepared and review these winter weather safety tips for construction workers.

Inspect and Clear Jobsites of Snow and Ice

When winter weather strikes, Supervisors should:

  • Inspect construction sites for downed power lines and trees before allowing workers to begin work.
  • Clear all snow and ice from walking and working surfaces, including walkways, roofs, scaffolding, and ladders.
  • Stress the importance of fall safety protection to workers when icy conditions exist.
  • Put down salt or sand to melt icy patches and improve traction for workers.
  • Make sure icy areas that can’t be cleared are clearly marked and instruct workers to slow down and take shorter steps, especially when carrying materials and tools to avoid slips.
  • Knock off any icicles that have formed or cordon off areas to prevent workers from accidentally breaking them loose and creating falling object hazards.

Be Aware of Weather Forecasts

The last thing any company would want is to have a construction site full of workers stranded because a blizzard blew in without warning. During the winter, it is key to keep an eye on the forecasts in order to give workers adequate time to secure the construction site and get home safely before any severe weather strikes.

Communication is Key

During the winter months, it is important to have a reliable way to communicate with workers, especially those in remote areas, during storms and extreme weather to ensure all are accounted for in case of evacuation or schedule changes.

Consider enacting a buddy system, assigning at least two workers together in cold, remote locations and maximize jobsite safety by preparing for a flexible schedule. Weather changes quickly, so can your project in response.

Know the Signs of Winter-Related Injuries and Illness and Discourage Workers from Drinking Too Much Caffeine

Winter Related Illness SignsAs temperatures continue to plummet, keep a careful watch on workers for signs of hypothermia and frostbite. Make sure workers are wearing appropriate clothing for the weather and encourage them to take frequent breaks to warm up from the cold.

It is also super important to check workers for signs of fatigue, frostbite, or hypothermia.

Cold stress occurs when the body is unable to warm itself and can lead to hypothermia and frostbite. Hypothermia occurs when the core body temperature falls below 95°F. Common symptoms include shivering, shallow breathing, confusion, loss of coordination, drowsiness, slurred speech, and slow, weak pulse.

If someone is showing symptoms of hypothermia, it is imperative to get their core temperature back up. Remove all wet clothing and move the person to a dry, warm area. Use blankets, additional clothing, and heating pads to increase their temperature.

If conscious, they should be given warm liquids to drink. CPR should be given immediately to an unconscious hypothermic person or one who has no pulse or isn’t breathing, and 911 should be called for emergency medical service.

Frostbite occurs when body tissue freezes and is most common in the extremities since these areas tend to have less blood flow when exposed to cold temperatures. Color changes in the affected tissue and loss of normal sensation are typical signs of frostbite.

Rewarm frostbitten areas with warm water. Avoid rubbing the areas to warm it up and do not use heating pads to try and warm the affected areas. Call 911 and get medical treatment immediately if affected by frostbite.

Finally, remind workers to limit consumption of caffeine, nicotine, and other stimulants as this increases their heart rate, causing them to feel warmer than they actually are.

Safety Tips for Construction Workers: Provide a Heated Break Area

Construction workers tend to expend more energy when working in cold weather in order to keep their bodies warm. It is key to ensure the company has a heated trailer, tent, or indoor area for workers to warm up from the cold. Limit exposure to the elements by encouraging workers to take frequent breaks in order to rest and warm up, drink warm liquids, and change out of wet clothing.

If using portable heaters in break areas, make sure to vent the area properly and use CO sensors to monitor for carbon monoxide exposure.

Require Workers to Wear the Proper Clothing/Gear and Provide Proper PPE

During the winter months, it is important to take extra steps in ensuring workers are wearing the proper clothing and gear as well as all necessary personal protective equipment (PPE) when winter weather conditions are present.

  • Hard hats should be worn at all times to protect against falling objects like icicles and slips and falls on ice. In addition, using liners in hard hats will help keep workers warm and prevent heat from escaping.
  • Gloves should be worn that give workers enough manual dexterity to work with tools and materials. It is key to remind workers to keep their gloves on at all times, especially when climbing ladders, scaffolding, or getting onto construction equipment. Frostbite can occur immediately if workers touch extremely cold metal with bare hands.
  • Waterproof boots with non-slip soles and extra socks should be worn to protect against the cold, especially if wearing steel-toed boots since the metal acts as a cold sink.
  • Goggles, safety glasses, and facemasks can be treated with anti-fog spray to prevent vision from being obstructed.
  • Personal fall arrest systems should be adjusted to fit over bulkier clothing properly. Make sure these are inspected before each use to ensure straps aren’t frozen with ice.

Safety Tips for Construction Equipment & Tools

Construction Warm Up EquipmentFollow the manufacturer’s instructions on properly warming up heavy equipment before use.

  • Electrical wires and hoses can become brittle in cold temperatures, so it is important to allow those to heat up properly to avoid damaging the equipment.
  • Ensure fluids, such as engine and hydraulic oils, in the equipment is rated for the temperatures in your area and replace them if needed.
  • Make sure heaters in cabs are working properly and clear off any ice or snow from windshields and steps. Try and avoid using any equipment that isn’t equipped with an enclosed cab to keep workers warm.
  • Take extra precautions when working with air compressors and pneumatic tools. Drain fluid from air compressor tanks after each use to prevent the moisture that has accumulated from freezing and damaging the tank. Put antifreeze tool oil in the pneumatic tools and air hoses to protect against the cold. Fire empty nail guns at 40 PSI in freezing temperatures to warm them up before use.

Safety Tips for Construction Clothing

Keeping warm is one of the most important things when working in cold weather. The key is finding a balance of wearing enough layers to stay warm while still being able to maintain a good range of mobility to perform the required work.

  • Layer clothing with some moisture-wicking thermals on the inner layer and have a waterproof outer layer to prevent moisture from soaking into clothing.
  • If clothing gets wet, change into dry clothes to avoid losing body heat.
  • Limit the amount of skin exposed to cold temperatures with careful attention to the extremities by wearing knit hats and earmuffs for the head, wool socks for the feet, balaclavas for the face, and gloves and mittens for the hands.

For more tips on keeping warm on the construction site, be sure to check out 10 Tips for Keeping Warm on the Construction Site.

Put Emergency Kits in Work Vehicles

Make sure each of your company’s fleet of work trucks and vehicles is equipped with winter weather emergency kits. Kits should include a:

  • Shovel
  • Ice scraper and brush
  • Sleeping bag
  • Water
  • Non-perishable snacks like protein bars
  • Tow straps
  • Emergency flares
  • Backup battery for cell phone
  • Cat litter, salt, or sand to help with traction in case the worker gets stuck

Encourage workers to create emergency kits for their personal vehicles.

Remind workers to be cautious when driving in snow and ice, giving themselves plenty of time to get to their destination, and leaving plenty of space between themselves and other vehicles to avoid accidents.

Keeping construction workers safe is always a top priority with The Forge Team!

Suitable Parcels Self StorageDespite all of the craziness that the pandemic has caused, self-storage development continues its forward momentum—but not without impediments. The cost of raw materials is on the rise, and orders can take longer to ship, plus there are labor shortages. These issues will likely resolve in time, but there’s one obstacle poised to grow still more obtrusive: a lack of suitable sites on which to build. Between market saturation and increasingly restrictive zoning, builders and owners struggle to find suitable parcels to build self storage facilities. It’s a process that’s often taking longer and generating more frustration.

What Every Self-Storage Investor Needs to Know Before Building

Every self-storage construction project has its own nuances, and it’s never a “one size fits all” when it comes to construction but following are some basic “rules of thumb” to help point you in the right direction.

Additionally, also see our blog post, “Building a Commercial Storage Building” for more insights into understanding development fundamentals.

Regarding the property

  • Most new self-storage development projects that incorporate single story buildings are developed on parcels between 3-5 acres. Each acre (provided the property is normally shaped) will yield approximately 17,500 – 18,000 square feet of rentable space or 40% coverage ratio.
  • Property should be zoned correctly for self-storage. Your self-storage facility would ideally be on a “use by right” parcel. Conditional use permitting is common with self- storage construction but will likely cause higher than average construction costs to appease neighboring businesses or residences by utilizing more expensive architectural aesthetics.
  • The property should be visible with good traffic counts. There is no better marketing strategy in the self-storage industry, than people simply knowing where you are by seeing your business when they drive down a particular street on a regular basis.

Preliminary Due-Diligence

Suitable Parcels Due Diligence

  • Once suitable parcels to build self storage are identified, a market study will help determine whether the “market” will support more inventory. Demand need s to be determined for more rental, and what type of storage might be best suited for the parcel (i.e., climate controlled, boat and RV, etc.) The typical cost for Feasibility Analysis is between $2,500-5,000.
  • Prepare a concept site plan. A concept site plan based on good plat map information will give you an idea of how much square footage can be built on the parcel and will provide a baseline to help with construction budgeting.

Establishing Financial Feasibility

  • Most self-storage facilities built today require about 60,000 square feet to support a full-time employee and allow an investor to maintain a “hands-off” approach to the business. The industry average rent nationwide is around $1.01 per square foot in 2023 (source: sparefoot).
  • Your rental rate per square foot is the single most important factor in determining financial feasibility. When a parcel is identified – the first step an owner should take is to determine what a baseline rental rate would be by “shopping” your potential competitors (Competitors are usually defined by a one-, three- and five-mile radius from your site). The higher the rental rate, the more you can afford to spend on construction and still maintain an adequate ROI.

Self-Storage Building Costs

  • For single-story units, expect to pay $25-$40 per square foot, but multistory self-storage units typically cost $42-$70 per square foot. Additional cost factors like electricity, plumbing, and security systems can add $15-$45 per square foot.
  • In terms of constructing storage unit buildings, the cost can be relatively affordable. Depending on the region and building size, expect to pay $25,000-$100,000 for simple, steel buildings with 10-50 units. The cost to build storage units can be surprisingly within reach.

For a sample of the types of single-story self-storage buildings that Forge Building Company offers, please check out: Single-Story Self-Storage Building Contractors

And for more information on costs and location considerations, please see our blog titled “Contractors That Build Commercial Storage Buildings & Facilities.”

Finding a suitable parcel on which to build a self-storage facility with the best steel building contractor will also reap the highest return on investment and get your 2022 off to a great year.

Protecting Your Self Storage
Recent thefts at high-end retailers are a good reminder that the holiday season can bring about more criminal activity. Make sure you are protecting your self-storage business from being vulnerable.

About a month ago, a Nordstrom department store in Walnut Creek, California was ransacked in what police are calling an “organized theft.” Anyone that may have seen the footage, would agree that this was a well-planned, coordinated crime. Around 9 p.m. on a Saturday, the thieves entered the store, grabbed merchandise, and fled to their vehicles, which were conveniently and haphazardly parked just outside the store, crowding the street. Two employees were assaulted, and another was doused with pepper-spray. Some arrests have been made, and police are still investigating.

What’s scary about this whole incident is the possibility that it might not be isolated and how it clearly demonstrates what lengths people are willing to go to get what they want. While this may not happen at a self-storage facility, it’s a great reminder that all and any sort of business is susceptible to theft.

Storage Facility Security

The first thing to think about is, “How’s your security?” Many facilities with video and other security measures are experiencing break-ins. It’s not enough to add security and expect it to insulate your business from crime. You must also look for other creative ways to prevent it every day.

Components that can help include:

  • A quality access-control system that includes a mix of entry and exit gates, keypads, and perimeter fencing.
  • Properly functioning metal doors and hasps, door alarms, electronic smart locks, motion sensors, and even a video system gives every unit visibility. Pairing door alarms and electronic smart locks provides proactive and reactive security.
  • Thermal motion sensors inside storage units are another modern tool that can help detect break-ins in real time, including sending alerts.
  • Mobile-app-based monitoring allows operators and tenants to see all activity within the individual units.
  • Video surveillance. Cameras are now more affordable and produce higher-quality images. Some even use artificial intelligence (AI).

Self Storage Break InsIn addition to break-ins, there are a host of other problems that could wreak havoc on your business. Read this blog from a storage operator who dealt with vagrants hanging around and causing damage. Criminal activity increases during this time of year, so be on guard.

Besides having a solid security system, it is also important to walk around your property frequently and look for things that might seem out of place. For example, examine unit locks and keypads for tampering and encourage your tenants to report odd behavior or events. Keep an eye on your security cameras as people move about your property. Make yourself present so everyone knows you’re keeping an eye on the facility. For customers of Forge, we do three daily walk-throughs to audit locks and doors and inspect visual signs for any potential problems. We offer This service to our new and existing self-storage customers.

While it is key to keep your facility at a good occupancy level, that doesn’t mean you should ever let your guard down. When someone comes in to lease a unit, make sure you are following all protocols, checking identification and asking questions. Questionable people don’t like questions. They offer vague answers and might not look you in the eye. If their identification doesn’t check out, tell them you can’t accept it and don’t be afraid to say “no.” Self-Storage Talk members often share “dodge a bullet” moments when a prospect seems like trouble, and they refuse the rental.

In truth, it’s been a crazy, disastrous couple of years, and many people are desperate, especially at this time of year. Even those who might’ve never considered crimes before could be entertaining the thought. This person could already be a tenant! Or, someone who just drove by your site and thought it might be good for a burglary. Prospect to walk through your door may be casing your business. Don’t leave your facility vulnerable. Your self-storage site might not be Nordstrom, but it’s just as valuable to you.

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